Simple Rules To Follow To Get The Best Deals Online!

1.

PETKING.net only accepts VISA & MASTERCARD credit or debit cards at this time.  We will add other payment forms shortly.  As a protection against fraud, we will utilize an address verification system (AVS), which compares your billing address to that of your mailing address on your credit card statement.  When entering important data, you are protected by SSL technology, which encrypts all information entered online at our site to avoid the decoding of that information.

2.

We are committed to protecting your privacy and will not share any of your information with a third party period. We will only use the information to finish processing orders. Since we are utilizing Yahoo’s! proprietary shopping cart system, you should also read their privacy policy.

3.

Currently, we do not accept telephone or mail orders due to higher costs associated versus the efficiency of online orders.  Moreover, manufacturer’s coupons cannot be used at this time.

4.

No sales tax is collected with the exception of California (8.25%).  Moreover, in order to provide a fair purchase opportunity for all customers, PETKING.net reserves the right to limit quantities sold to individual customers.

5.

No international orders yet.  We ship to every address throughout the 48 contiguous states via UPS Ground Only or USPS Priority Mail (great for ‘all orders’ under 2 pounds).  All other USA addresses (including APO/FPO) outside the 48 contiguous states will be shipped via USPS Priority Mail only.  Please scroll down to our rate chart below to find your shipping & handling (s&h) charge.  We process all orders by shipping weight.  Please add the total shipping weight for each item to get your costs.  You can find the shipping weight in the item’s description.

6.

Order items by clicking the “Buy Now!” icon to get your shopping cart filled.  View your shopping cart & proceed to “Check Out” when you are finished shopping.  Type all the correct information in the online invoice (E-Invoice) page.  Any mistakes must be corrected immediately by E-mailing us!   No telephone calls accepted for corrections.  It is your responsibility to notify us because once the order ships out, we cannot correct mistakes.  Usually, UPS and USPS will return the shipment to us due to incorrect addresses.  In all fairness, we will charge your account for the initial s&h charge only.  Your penalty will be a second s&h charge if we re-ship your order.  Occasionally, UPS will correct the address and charge a penalty fee, which we will pass on to you.  If you have any questions, please E-mail us before ordering.  Remember to choose the correct shipping method for the best rates.

7.

You will receive a ‘warning message’ or see a zero s&h charge on the last E-Invoice page if the total shipping weight for all the items ordered is over 70 or 150 pounds respectively.  Items must weigh 70 pounds or less in order for USPS to deliver.  UPS orders must weigh 150 pounds or less.  Submit the order to us even if an error message or a zero s&h charge displays.  We will calculate & E-mail the correct s&h charge for your final approval. 

8.

All new orders are usually processed within two business days.  Once an order leaves our distribution point in California, UPS Ground type packages take 3-10 working days to reach its destination, while USPS Priority Mail shipments take only up to 3 business days to deliver.  If appropriate, you will receive a tracking number via E-mail once we finish processing the order.  Occasionally, we may not have an item available due to unforeseen circumstances.  If this occurs, we will notify you via E-Mail only to let you know that we are on back-order.  We will also let you know of various substitutes available in the E-mail for your convenience.

9.

Return & Exchange Policy - If you are not completely satisfied with your purchase within 21-Days from the date of delivery, we will repair it, replace it, or credit your account less the shipping & handling charges.  The initial s&h charges will not be refunded including issues involving defective item(s).  The defective item(s) will always be replaced or repaired by the manufacturer(s) as soon as possible at our costs.  All we ask is your patience when problems arise, if any.  PLEASE NOTE that any food, treats, chews, health care items, litter, etc. that are used or opened will not be refunded or exchanged, unless there is a manufacturer’s defect to the item(s).  A 15% restocking fee will be charged on all other returns or exchanges that are opened or used, unless there is a manufacturer’s defect.  We will always try to sell products that are “not lemons” in the industry.  All items carry a manufacturer’s warranty or policy that you must use after the 21-Days are over for returns or exchanges.  Any damaged items during the shipping process must be reported directly to the carrier & us within 3-days of date of delivery.  Use the following steps below to expedite returns correctly to PETKING.net:

Step 1 :

Notify PETKING.net via E-mail only to obtain a return authorization number (RAN).  Include a brief reason for the request.  No returns will be accepted without the RAN.

Step 2 :

Write the RAN clearly on all six sides of the shipping carton used for the return.

Step 3 : 

All returns must be in original re-sellable condition.  Missing accessories will result in less credit back.  Thus, do not discard original packaging or cartons for at least 21 days from date of delivery.   All warranty cards must be left blank!

Step 4: 

Include a brief note requesting a credit back or an exchange.

Step 5: 

Customer is responsible for the cost of returning all items to our returns department via a reputable package tracking service carrier like UPS Ground or FedEx Ground or insured parcel post (US Mail) for proof of delivery.  Please do not use enhanced services like Next Day Air because it is not economical.  Also, we will not accept any C.O.D. returns.  PETKING.net accepts no liability for damage or loss during shipment.  Keep all your tracking numbers in case your product is lost or stolen.  Ship all returns to:  PETKING.net Returns, 3620 Lone Tree Way, Building B, Antioch, CA, 94509.

Step 6:

PETKING.net will credit you all reasonable and customary freight charges relevant to that item(s) if it is defective or damaged during delivery, or the wrong item(s) was shipped.  Please write down on the package the return shipping costs if appropriate.  Our Returns Dept. reserves the right to calculate the return shipping charge appropriately if there is no shipping cost labeled on the carton.  PETKING.net will repair your defective item, or replace it with a new unit delivered to you free of charge.  This process takes approximately 7 business days from the day the item is received at the Returns Dept.

Step 7:

Merchandise initially returned as defective, where defect cannot be verified, will incur a minimum 15% re-stocking fee as well as a s&h charge for the replacement back to you.

Step 8: 

Credit for returns are processed within 10 business days from the date the Returns Dept. receives the merchandise.  PETKING.net will credit the same account used to purchase initially.

10.

We reserve the right to update product changes.  Prices are subject to change without notice.  If our prices should fall further, then there will be no adjustments on prior purchases.  We shall not be responsible for any inaccuracies, typographical errors, or omissions found at PETKING.net! 

11.

PETKING.net assumes no product liability for the use of any products sold.  Please read all directions with the utmost care for your pets.  You may contact us for assistance, but consulting the manufacturer directly for detailed advice concerning your pet(s) is the best.